Renaisance Manor on Cabot Acknowledged with "Excellence in Action" Award

Holyoke, MA, September 22, 2011

My InnerView, the nation's leading provider of performance-improvement solutions for the senior care profession, recently announced its annual "Excellence in Action" award, honoring superior customer and workforce satisfaction in nursing homes. Renaissance Manor on Cabot, a member of the Revera Health Systems family, was announced as a proud recipient of the award that recognized 593 nursing homes that have made a commitment to continuous quality improvement and have successfully made quality a priority to better serve the needs of the center's customers and employees.

The Excellence in Action awards are presented exclusively to My InnerView clients. Qualifying nursing homes (almost 5,500) must have completed a customer (resident or family) and workplace satisfaction survey in 2010, achieved a minimum of 10 responses with a minimum 30 percent response rate, and scored in the top 10 percent of qualifying facilities on the questions: 1) What is your recommendation of this facility to others? 2) What is your recommendation of this facility as a place to work? in terms of the percentage of respondents rating the facility "excellent."

It is important to note that this year's award recipients were first recognized by their own customers and employees. This distinction shows that the winning centers understand the value of measuring quality improvement over time, as evidenced not only by their outstanding scores, but the differences that they are making in the lives of their patients and employees.

"Cabot is incredibly honored by the award that has been bestowed upon us by My InnerView," said Administrator Joel Camp. "Our center believes strongly in excellent customer service and providing superior quality of care for our patients. We are pleased that our dedication has been recognized on a national level."

Renaissance Manor on Cabot, a member of Revera Health Systems, offers post-acute rehabilitation care and therapy after surgery or illness for adults of all ages, as well as long-term, respite and hospice care. For more information, visit ReveraCabot.com.